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© 2024 Market HQ
At Market HQ, we are committed to providing our customers with quality products and excellent service. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure your shopping experience remains hassle-free.
Please read the following guidelines regarding returns and refunds:
Damaged or Defective Products: If your item arrives damaged, defective, or not as described, you may request a replacement or a refund.
Wrong Item Delivered: If you receive an incorrect product, you are entitled to return the item for a replacement or full refund.
Size or Preference Issues: If you ordered the wrong size or simply changed your mind, you may return the item as long as it meets our eligibility criteria.
To initiate a return, please follow these steps
Contact Our Customer Service: Email our support team at support@markethq.com.ng or call us on 0800-XXXXXXX with your order number and reason for return.
Cancellation: Provide Evidence: In case of damaged or defective products, attach clear photos or a video showing the issue.
Receive a Return Authorization: Our team will review your request and provide a Return Authorization Number (RAN) along with instructions on where to send the item.
Return the Item: Ship the item back to us using a traceable courier service. We are not responsible for lost returns without proof of shipment.
Note: Return shipping costs are borne by the customer unless the return is due to our error (e.g., wrong or defective product).
Refund Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-14 business days.
Refund Method: Refunds will be issued through the original payment method (e.g., credit/debit card, bank transfer, mobile payment) or store credit, depending on your preference.
Shipping Costs: Original shipping fees are non-refundable unless the return is due to our mistake (e.g., defective, wrong product delivered).
We allow exchanges for items of a different size, color, or model (subject to availability). To exchange an item, please follow the same process as for returns.
Exchange requests must be made within 7 days of receiving the product.
The following items cannot be returned or exchanged, except where required by law:
All returns should be shipped to:
Market HQ
1 Babbe Street, D-Line, Port Harcourt
Rivers, Nigeria.
If you have any questions or need further assistance, please feel free to contact our customer service team at support@markethq.com.ng or call us at 0800-XXXXXXX.
Note: This policy is subject to changes without prior notice, but all revisions will be updated on this page.
This return policy is designed to accommodate customers across Nigeria and complies with Nigerian consumer protection laws.
At Market HQ, we strive to deliver your orders promptly and efficiently. This Delivery Policy outlines our shipping and delivery procedures to provide you with a seamless shopping experience.
Nationwide Delivery: We deliver across Rivers State, reaching all major cities and towns. If your location is outside standard delivery zones, please contact our support team to confirm delivery options.
Delivery Restrictions: Some remote or restricted areas may have limited delivery options, which may impact delivery time.
Standard Delivery: Orders are processed and shipped within 1-2 business days after purchase confirmation. Expected delivery time is between 3-7 business days, depending on location.
Express Delivery: WAvailable in select locations. Orders placed with express delivery are processed immediately and delivered within 1-3 business days.
Delays: Please note that delivery times are estimates and may be impacted by unforeseen events such as weather, holidays, or transportation issues.
Standard Shipping Fees: Calculated at checkout based on the delivery location and weight of the order.
Express Delivery Fees:
Additional charges apply for express delivery services, depending on your location and order weight.
Tracking Information: After your order is shipped, you will receive a tracking number via email. Use this number to track your package on our courier’s website
Status Updates: EYou can also log in to your Market HQ account to view the current status of your order and any shipping updates
Delivery Attempts: Our courier partners will make two attempts to deliver your order. If unsuccessful, they may contact you to arrange an alternative delivery time or pick-up location.
Missed Deliveries: In case of a missed delivery, please contact the courier service directly or our customer service team for assistance in rescheduling.
Proof of Delivery: To ensure secure delivery, our courier may request a signature upon receipt.
Incorrect Address: Ensure that your delivery address is correct at the time of purchase. Market HQ is not responsible for delays or losses due to incorrect address details
Unreachable Customer: If the courier is unable to reach you after multiple attempts, the package may be returned to our warehouse. Additional fees may apply for re-delivery.
Currently, we only deliver within Rivers State. Stay tuned for future updates on international shipping options.
Lost Packages: If your order does not arrive within the estimated delivery time, please contact us at support@markethq.com.ng with your order number. We will work with the courier to resolve the issue.
Damaged Items: If you receive a damaged package, please take clear photos of the damage and contact our support team within 48 hours of delivery.
Market HQ reserves the right to update or modify this Delivery Policy. All changes will be posted on this page, and continued use of our services signifies acceptance of the updated terms
For questions or assistance with your delivery, please reach out to our customer support team:
Email: info@markethq.com.ng
Phone: 0800-XXXXXXX
Address: Market HQ, 1 Babbe Street, D-Line, Port Harcourt, Rivers, Nigeria
At Market HQ, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website (markethq.com.ng) and services.
Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, and payment details.
Browsing Data: We collect non-personal data such as your IP address, browser type, and device information to improve your experience on our site.
Cookies: We use cookies and similar technologies to enhance site functionality and personalize your experience.
To Process Orders: Your personal information is essential for order processing, payment, and delivery.
Marketing Communications: With your consent, we may send promotional offers, newsletters, and updates. You can opt out at any time.
Improving Services: We use browsing data to analyze user behavior and improve our services, customer support, and website functionality.
Third-Party Service Providers: We may share your information with third-party service providers (e.g., payment processors, delivery services) solely for the purpose of fulfilling your orders.
Legal Compliance: We may disclose your personal data to comply with legal obligations, protect our rights, or enforce our Terms of Service.
We implement strong security measures to protect your personal data from unauthorized access, use, or disclosure. However, no online system can guarantee 100% security.
You have the right to access, update, or delete your personal information at any time. Contact us at info@markethq.com.ng to exercise these rights.
This Privacy Policy may be updated periodically. Any changes will be reflected on this page with the effective date.
If you have any questions or concerns about this Privacy Policy, please reach out to our customer support team at support@markethq.com.ng or call 0800-XXXXXXX.
Welcome to Market HQ! By using our website (markethq.com.ng), you agree to comply with the following Terms and Conditions. Please read them carefully.
Acceptance of Terms: By accessing and using our website, you agree to these Terms and Conditions. If you do not agree, please discontinue use of the site.
Changes: Market HQ reserves the right to modify these terms at any time. Updates will be posted on this page, and continued use of the website signifies acceptance of the revised terms.
Availability: All products listed on our website are subject to availability. We reserve the right to modify or discontinue products at any time without prior notice.
Pricing: We strive to ensure accuracy in product pricing. However, in the case of a pricing error, we reserve the right to cancel any orders affected by the mistake.
Promotions: Promotional offers and discounts may be subject to additional terms and conditions. These promotions are valid for a limited time and may be discontinued at any moment.
Order Acceptance: After placing an order, you will receive an email confirmation. However, order acceptance is subject to product availability and payment verification.
Payment Methods: We accept major credit/debit cards, bank transfers, and mobile payments. Your payment information is securely processed through third-party payment gateways.
Cancellation: Market HQ reserves the right to cancel orders due to stock limitations, pricing errors, or any other unforeseen issues.
Shipping Locations: We deliver products across Rivers State. Delivery charges may apply and vary based on the shipping address.
Delivery Time: Estimated delivery times are provided but not guaranteed. Delays may occur due to factors beyond our control.
Ownership and Risk: Ownership of products transfers to the customer upon successful delivery.
All content on the Market HQ website, including images, text, graphics, logos, and software, is the property of Market HQ or its content suppliers. Unauthorized use of our intellectual property is prohibited.
Market HQ is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our liability is limited to the value of the products purchased through our website.
You agree not to use the website for any unlawful or prohibited activities such as hacking, attempting to misuse the website’s functionality, or any form of illegal activity.
These Terms and Conditions are governed by and construed in accordance with the laws of Nigeria. Any disputes arising from the use of our website will be subject to the jurisdiction of Nigerian courts.
For questions about these Terms and Conditions, please contact us at support@markethq.com.ng or call 0800-XXXXXXX.
